Manual document flood
Consignment notes, delivery notes and customs papers arrive as PDF, photo or fax — and are typed in by hand.
industries · Logistics
AI in Logistics
Tight margins, driver shortages and customers who expect minute-accurate information: logistics is a data business — and therefore a natural field for artificial intelligence (AI). Those who intelligently link orders, routes and shipment status operate more economically and respond faster.
Many freight forwarders and logistics providers still work with inboxes full of freight documents and manual dispatching. That is exactly where the potential lies: AI reads documents, proposes routes and answers standard enquiries — your team focuses on exceptions.
We guide you from analysing your processes through integration into TMS and telematics to training your dispatch team — GDPR-compliant and with a clear eye on profitability.
challenges
Where the industry gets stuck
Dispatching under time pressure
Routes are created in the heads of experienced dispatchers. In case of illness or resignation, that knowledge is gone at once.
Status enquiries tie up staff
“Where is my shipment?” — a large share of calls and emails could be answered automatically.
Empty runs and poor utilisation
Without forecasts of shipment volumes and return loads, cargo space stays unused.
use cases
Concrete AI use cases
Six entry points proven in practice — each connected to your existing systems and data.
Document capture with AI
Consignment notes, delivery notes and invoices are read automatically and transferred to TMS or ERP — including plausibility checks.
Route optimisation
AI calculates routes under time windows, vehicle profiles and driving-time rules — and replans when the day changes.
ETA forecasts
Arrival times are predicted from telematics, traffic and order data — communicated proactively instead of on request.
Shipment status assistant
An AI assistant answers status enquiries by email, phone or portal around the clock — connected to your real-time data.
Warehouse and slot optimisation
Analysis of turnover frequency and travel paths: fast-moving items automatically migrate to the right slots.
Utilisation and demand forecasts
Forecasts of shipment volumes per lane help plan capacity, staff and purchases ahead.
services
How we support you
Process Optimisation
We automate order intake, document capture and invoicing — measurably and step by step.
AI Integration
Connection to TMS, telematics and customer portals — with automation platforms such as n8n or Make.
AI Training
Dispatch, customer service and administration learn to use AI tools safely and profitably.
Use funding
Logistics providers with a site in Saxony can have software introduction and training funded via the SAB digitalisation grant — further training of dispatch staff runs nationwide via the Qualifizierungschancengesetz. Nationwide, the Qualifizierungschancengesetz funds further training for your employees with up to 100% of course costs — Sellium is an AZAV-certified training provider.
faq
Frequently asked questions
Which AI entry point pays off first in logistics?
Usually document processing: it saves capture time immediately, lowers error rates and requires no changes to vehicles or telematics. Status communication and route planning follow.
Does that work with our TMS?
Usually yes. We connect AI to existing transport management systems via interfaces. Which routes your system offers is checked in the IT check-up.
What about customer data and GDPR?
We process shipment and customer data in compliance with GDPR — fully within your infrastructure if desired. Access is regulated by roles and logged.
Does AI replace our dispatchers?
No. AI takes over calculation and routine — route proposals, status information, documents. Decisions in exceptional situations stay with people, who have more time for them.
Is an AI project in logistics funded?
Often yes: in Saxony via the SAB digitalisation grant, training nationwide via the Qualifizierungschancengesetz. Our funding page with quick check gives an overview.
about sellium
Who is behind this content
This page is created and maintained by Sellium GmbH — a 360° AI agency from Chemnitz. Behind the content is the team around Dr. Christian Lohse, David Kempe, Hendrik Morawetz and Alexander Schuster, who analyse, implement and teach AI projects in mid-sized companies. All information on funding programmes is based on the official sources linked below and is reviewed regularly.
AZAV-certified training provider — selected courses are also AZAV-certified.
- ✓ Privacy First AI: GDPR-compliant, EU AI Act in view
- ✓ 100% data sovereignty possible — on premise or private cloud
- ✓ Based in Chemnitz — personally available across central Germany
Sources for funding information: Sächsische Aufbaubank (opens in a new tab) · Federal Employment Agency (opens in a new tab) · Federal funding database (opens in a new tab)
contact
Let's talk
Happy to help with anything AI. We will get back to you promptly.
Get in touch
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We will get back to you shortly. If it is urgent, you can reach us at +49 371 524 99 140 or contact@sellium.ai.