Points of contact
A central point of contact for authorities and for users, easy to find.
Who falls under the DSA
The DSA applies to intermediary services offered to users in the EU — regardless of where the provider is based. The obligations are tiered: mere conduit and caching have the fewest, hosting services more, online platforms even more; very large platforms and search engines face additional rules.
Two categories matter most for mid-sized companies: hosting services (third-party content is stored) and online platforms (third-party content is disseminated publicly — marketplaces, forums, review portals, community features). Micro and small enterprises are exempt from some platform obligations, but not from the basic ones.
The key obligations at a glance
Depending on classification, these include:
Terms and conditions
Understandable moderation rules, including information on automated procedures used.
Notice and action procedures
Users can report illegal content; reports are processed and answered traceably.
Statement of reasons
Anyone removing content or suspending accounts must give reasons to those affected and point to complaint options.
Complaint handling
Internal complaint system for platform users; access to out-of-court dispute settlement.
Transparency reports
Regular reports on moderation measures, notices and automated decisions.
Special rules for marketplaces and advertising
Online marketplaces must identify traders before admission (know your business customer), verify the information and inform consumers when they learn of illegal offers. For advertising: ads must be recognisable as such, including the advertiser and the main parameters of targeting. Profiling-based advertising to minors and based on sensitive data is prohibited. Dark patterns in design are banned.
Where AI eases implementation
Many DSA obligations are high-volume processes: receiving notices, reviewing content, giving reasons for decisions, producing reports. AI reduces the effort significantly here — under two conditions: people keep the decision in contentious cases, and the use of automated procedures is disclosed in the terms and transparency reports, as the DSA requires.
- Pre-classification of reported content and prioritisation by urgency
- Drafts of statements of reasons referencing the rule violated
- Pattern detection (repeat offenders, coordinated notices)
- Automated compilation of transparency reports from moderation data
How we support DSA implementation
We classify your service, check existing processes and texts against the obligations and design notice, reasoning and complaint processes so they work day to day — including the AI-supported steps and their documentation. Legal assessments are made together with your law firm; we deliver the procedural and technical implementation.